What personal information do we gather from you?
We gather personal information such as first and last names, telephone number and email addresses that you provide voluntarily when you fill in appropriate sections of our website. For example when you complete our contact us section, you provide us with personal information which we hold and use for the purposes set out in the next section.
Use of your personal information
Our main aim in gathering your personal information is to provide you with a quick customized service.
If you fill your details in our contact us section we use your personal information in order that we can contact you and respond to any questions and needs that you may have. We use your personal information so that we can carry out your requests.
Any recipes or flavor suggestions supplied will become the intellectual property of Debbie and Venky Ltd (trade name DCOCO).
We may also use aggregate personal information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate personal information to third parties. These statistics will not include any data that can be used to identify any individual.
Occasionally, with your permission and depending on the purpose for and context in which you gave that permission, we will send marketing information and news to you by e-mail or SMS text message. This may include our sending to you marketing information for the products or services of a promotional partner on that partner’s behalf. However, in every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you.
If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.
Sharing of personal information
The selected companies are those that provide technical assistance and support and perform other functions to support our marketing activities.
All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.
We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties outside the Debbie and Venky Family.
Where individuals under the age of 12 register on our website, we must obtain the consent of a parent or guardian. We also reserve the right to request parental/guardian consent for anyone between the ages of 12 and 16. Information provided by under 16′s will not be used for marketing purposes but we may from time to time tell you about developments on our site or provide you with information about Debbie and Venky Ltd (trade name DCOCO).
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognize you when you visit our website, to track the pages you looked at while visiting our website and therefore to improve our service to you. Cookies may also be used to compile aggregate personal information about the areas of our website which are visited most frequently. This aggregate personal information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you may configure your browser to do so. However, if you do so, you may not be able to use certain features on our website.
Protection of your personal information and retention
The internet is not a secure medium and Debbie and Venky Ltd (trade name DCOCO) cannot absolutely guarantee the security of your personal information provided over the internet. However we have put in place various security measures as set out below.
The DCOCO websites and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorized persons and against unlawful processing. The websites use the latest technology with full backups. We also keep your personal information confidential. All outgoing and incoming email is scanned for viruses.
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We also keep your personal information confidential. We will retain your personal information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.
If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or other members of the Debbie and Venky Family, you can let us know by contacting us by using the methods listed below.
The DCOCO websites may contain hypertext links to other sites, which are not under our control. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects personal data.
Questions or complaints: contact us
General Terms & Conditions
Debbie and Venky Ltd (trade name DCOCO)
Registered office: 3 Clanfield House, Percy Chandler Street, Portsmouth, PO1 4DP, Hampshire, United Kingdom
Registered in England No. 08376696
Conditions of use of the DCOCO website
Your access to and use of the DCOCO website – this site – is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualification.
The contents of this site is provided by Debbie and Venky Ltd (trade name DCOCO) for information purposes only and is intended merely to give a general overview of Debbie and Venky Ltd (trade name DCOCO). Whilst Debbie and Venky Ltd (trade name DCOCO) has endeavoured to ensure that all the information on this site is correct, the contents of this site are provided to you “AS IS” WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND (EXPRESS OR IMPLIED) INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Debbie and Venky Ltd (trade name DCOCO) ACCEPTS NO LIABILITY FOR ANY STATEMENT, INACCCURACY OR OMISSION ON THIS SITE. Debbie and Venky Ltd (trade name DCOCO) accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account of your access to, use of, downloading of or browsing in this site. All such liability is excluded to the fullest extent permitted by law. For these reasons, you should neither rely nor act upon any of the information on this site and, if you do, it will be entirely at your own risk.
The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.
Use of Information Provided to Debbie and Venky Ltd (trade name DCOCO)
Any visitor to this site agrees that Debbie and Venky Ltd (trade name DCOCO) shall have the unrestricted right to any information provided by that visitor and that Debbie and Venky Ltd (trade name DCOCO) may use that information for any purpose and in any way it chooses. Any information provided by the visitor shall be regarded as non-confidential and non-proprietary. Please remember that the security of information transmitted over the Internet cannot be assured. Posting or transmitting any unlawful, threatening, defamatory, obscene or other inappropriate material is prohibited.
All material on this site is copyright © 2013 Debbie and Venky Ltd (trade name DCOCO), except where specifically stated otherwise. Visitors may read, view, print and download one hard copy of the material for their personal, non-commercial use only.
Visitors may not copy, distribute, sell, publish, display, transmit, reproduce or decompile any part of the material by any means (electronic or not) or for any purpose include it in any derivative works.
Links to Other Sites
Certain hypertext links in this site will lead you to sites which are not under the control of Debbie and Venky Ltd (trade name DCOCO). When you activate any of these, you will leave the DCOCO site. Debbie and Venky Ltd (trade name DCOCO) does not endorse any site to which a hypertext link exists.
Debbie and Venky Ltd (trade name DCOCO) ACCEPTS NO RESPONSIBILITY OR LIABILITY FOR ANY LOSS OR DAMAGE ARISING AS A RESULT OF LINKING TO ANY SITE TO WHICH A HYPERTEXT LINK EXISTS OR FOR THE CONTENTS OF ANY SUCH SITES AND GIVES NO REPRESENTATION OR WARRANTY (EXPRESS OR IMPLIED) AS TO THE INFORMATION ON SUCH SITES.
Debbie and Venky Ltd (trade name DCOCO) has no control over the nature and contents of such sites and is not recommending those sites, the information they contain nor any third party’s products or services. In particular, please note that by downloading computer programs from certain sites, you risk infringing copyright and may introduce computer viruses into your own system.
Trademarks and Intellectual Property
Trademarks, service marks and logos displayed on this site belong to Debbie and Venky Ltd (trade name DCOCO) or are used by Debbie and Venky Ltd (trade name DCOCO) under license. Nothing contained on this site should be construed as granting any license to use any trademark, service mark or logo displayed on this site without the express written permission of Debbie and Venky Ltd (trade name DCOCO).
This site is controlled and operated by Debbie and Venky Ltd (trade name DCOCO) in the UK. Debbie and Venky Ltd (trade name DCOCO) makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.
If for any reason any provision of these Conditions of Use are determined to be void or unenforceable, then to the extent and in the places only where such provision is determined to be void or unenforceable it shall be severed and the remaining provisions shall continue in full force and effect.
These terms and conditions and anything in this site shall be governed by English law and all matters in connection with them shall be determined by the English Courts.
Payment Terms & Conditions
These Terms and Conditions apply to all purchases of Goods which are sold by Debbie and Venky Ltd, trading as DCOCO. By placing an order on this website you agree to abide by these Terms and Conditions.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.
In these Terms and Conditions (the “Conditions”) the following words shall have their corresponding meaning:
“Buyer” the person(s), firm or company who purchases the Goods from the Company.
“Company” Debbie and Venky Ltd registered in England and Wales Reg. No. 08376696
“Goods” any Goods agreed to be supplied to the Buyer by the Company (including any part or parts of them).
“Delivery Date” the date on which the Goods are to be delivered as stipulated in the Buyer’s order and accepted by the Seller.
“Contract” any agreement between the Company and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.
1. Basis of Sale
1.1. The Buyer represents that information provided when placing its order is up-to-date, materially accurate and is sufficient for the Seller to fulfill the Buyer’s order.
1.2. The Buyer represents that it has legal capacity to enter into a contract. No warranty, commitment or any other obligation should be assumed by the Buyer on the Seller’s behalf or on behalf of a Goods manufacturer, licensor or supplier without the Seller’s express prior written consent.
1.3. The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations.
1.4. No variation to these Conditions shall be binding unless prior agreed in writing between the authorised representatives of the Buyer and the Seller.
1.5. Sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance.
1.6. The liability of the Seller to the Buyer for breaking any of these Conditions is limited to refunding any money already paid by the Buyer for Goods that have not been received or that have been returned within the agreed time scales and in the required condition. The Company will not be liable for any other loss or damages, unless the loss or damages are caused by negligence.
1.7. Any typographical, clerical or other accidental errors or omissions on the website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund less bank/PayPal charges or £5 processing charge, whichever is higher.
1.8. Any information (and accompanying material) provided by the Company is not intended to replace the attention or advice of a physician or other health care professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. The Company strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to using any products advertised on the website. Debbie and Venky Ltd trading as DCOCO strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
2.1. All prices are inclusive of VAT where applicable. Costs of carriage are those applicable at the time, as advertised and noted at the point of order.
2.2. Confirmation of the order by the Buyer signifies acceptance of these charges.
2.3. The company reserves the right to alter prices at any time prior to delivery.
3.1. Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom or outside the United Kingdom as specified in the Buyer’s order and/or the Seller’s acceptance as the location to which the Goods are to be delivered by the Seller.
3.2. If the delivery address is outside the UK the Buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof. For the avoidance of doubt, the Company does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.
3.3. The Delivery Date is approximate only. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.
3.4. Where the Goods are to be delivered in installments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the installments in accordance with these Conditions or any claim by the Buyer in respect of any one or more installments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
3.5. If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licenses, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to arrange for the storage of the Goods and then notwithstanding the provision of Clause 8.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place (signed for or left in a safe place not signed for service) and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure.
4. Damage/Loss in Transit
4.1. The Company accepts no liability for any loss resulting from the Buyer’s failure to comply with our carrier’s requirements with respect to notification of damage, shortage or non delivery of Goods.
4.2. Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and ourselves within 5 days.
4.3. Damaged Goods must be retained for inspection at the company’s discretion.
4.4. Damaged Goods returned to the company will only be accepted if previously agreed in writing.
4.5. Non delivery must be advised in writing to the carriers and ourselves within 10 days of date of order.
5.1. Returns of Goods supplied in accordance with Buyer’s orders cannot be accepted without the prior written consent of the company.
5.2. Returned Goods must be sent carriage paid.
6.1. Payment for the Goods and any applicable delivery charges can be made by any method shown on the Seller’s website at the time you place your order. Refunds will generally be made by the same means of a credit to your chosen method of payment.
6.2. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
6.3. There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
6.4. In certain circumstances we may require verification of identity and/or an address in order for us to comply with payment processing procedures. The following are considered acceptable forms of verification documentation.
Identity (must be valid):
1. Provisional or full (photo) driving license; or
2. Current valid “full” passport; or
3. Government issued National Identity Card (for some countries)
1. Copy of a recent utility or tax bill. The document must be no more than 3 months old. Mobile phone bills are not acceptable forms of address verification; or
2. An account or credit card statement from a bank we recognise . The statement should be the most recent available statement. Statements featuring a “care of” address are not acceptable. Non-bank cards, including gym cards, store cards and student cards are not acceptable; or
3. A recent mortgage statement from a lender known to us.
The company reserves the right not to supply Goods without verification of identity and/or address.
6.5. The Company reserves the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 and to suspend further deliveries.
6.6. If due to default in payment the Company incurs additional costs in collecting the debt such as legal or debt collection fees etc then the defaulting Buyer will be held liable for all of these costs.
7. Risk and Title
1. Risk shall pass to the Buyer when the Goods are delivered to or collected by the Buyer or his agent.
8. Retention of Title
8.1. It is a term of the Contract for sale of any Goods herein that the Goods shall remain the property of the Seller until such time as payment in full has been received and cleared. In the event of any default in payment the Seller reserves the right to reclaim the Goods concerned.
9.1. Unless otherwise stated, the design and layout of this website, and all the material published on this website, including text, graphics, photos, logos and attached documents are the copyright of Debbie and Venky Ltd. You may not copy any materials from this website without prior permission.
10. Third Party Website Links
10.1. From time to time DCOCOWATER.COM may contain links to websites controlled by third parties. Access to other web sites is at your own risk and the Company is not responsible for and does not endorse or accept any responsibility over the contents or use of these web sites.
11. Jurisdiction and Applicable Law
11.1. Use of DCOCOWATER.COM is governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts in any dispute which may arise concerning the Contract.